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OKM - HSM status shows "HW error" and audit event log shows "Cryptographic Service Provider Error" (Doc ID 1917142.1)

Last updated on APRIL 26, 2018

Applies to:

Oracle Key Manager - Version 2.0.0 to 3.1 [Release 2.0 to 3.0]
Information in this document applies to any platform.

Symptoms

HSM Status in KMA List shows "HW Error"

sca6000info.txt shows these errors:

Trying to log into the SCA key slot...
PKCS11 Error: [00000005] (General error)
PKCS11 Error: [00000190] (Cryptoki is not initialized)
PKCS11 Error: [00000190] (Cryptoki is not initialized)
PKCS11 Error: [00000190] (Cryptoki is not initialized)


The audit event log shows errors like this:

System Messages Medium Term Retention Core Security Operation Cryptographic Service Provider Error Error 000043000024
  2014-08-05 17:40:43.357703+00 Function Name = CreateKey:C_GenerateKey, Error Code = 5, Reason = General error First reboot the KMA.
  If the problem persists, then power cycle the KMA.

Changes

 No known changes

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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