ACSLS - "Library Configuration Error" When Trying To Load Tape And Library Connection Reset (Doc ID 1918189.1)

Last updated on AUGUST 20, 2014

Applies to:

Sun StorageTek Auto Cartridge Sys Lib SW (ACSLS) - Version 6.x to 8.3 [Release 6.x to 8.0]
Information in this document applies to any platform.
Customer installed a new ACSLS 8.3 server with a new SL3000 tape library.
Problem has existed since install.

Symptoms

When using the ACSLS with this new library, SL3000, it goes off line frequently with the error...
"Library configuration error"

 

Error messages in the acsss_event.log show port resets:

2014-08-10 03:42:31 ACSLH[0]:
1185 N Cm_ProcessRequests.C 2  870
LC/LMU error: Cm_4400::ProcessRequests: ACS 0: port 172.16.8.131: Resetting
port, line = 870.

2014-08-10 03:42:31 ACSLM[0]:
2160 W lm_msg_hdlr.c 1  1723
Port 0,0 lost communication with the library and has been varied offline. If
communication is reestablished, the port will automatically be varied online.

2014-08-10 03:42:31 ACSSA[0]:
1433 N sa_demux.c 1  296
port   0, 0: Offline.

2014-08-10 03:42:31 ACSLM[0]:
2161 W lm_msg_hdlr.c 1  1818
ACS 0 lost control of the library and has been varied offline. If control is
reestablished, the ACS will automatically be varied to its previous state
(STATE_ONLINE).

2014-08-10 03:42:31 ACSSA[0]:
1433 N sa_demux.c 1  296
ACS   0: Offline.

2014-08-10 03:42:32 ACSLH[0]:
2266 I Cm_ProcessRequests.C 2  896
Cm_4400::ProcessRequests: ACS 0: port 172.16.8.131: Port successfully
re-opened.

2014-08-10 03:44:22 ACSLH[0]:
1185 N Cm_ProcessRequests.C 2  870
LC/LMU error: Cm_4400::ProcessRequests: ACS 0: port 172.16.8.131: Resetting
port, line = 870.

2014-08-10 03:44:22 ACSLH[0]:
1168 N Tm_UnpackTransaction.C 1  1283
LC/LMU error: Tm_4400::UnpackTransaction: ACS 0: Invalid value found in
transaction, line = 1283.

2014-08-10 03:44:22 ACSLH[0]:
1145 N Tm_ProcessResponses.C 1  1298
Lh error: Tm_4400::RemoveActiveReq: ACS 0: No queue entry found, line = 1298.

2014-08-10 03:44:23 ACSLH[0]:
2266 I Cm_ProcessRequests.C 2  896
Cm_4400::ProcessRequests: ACS 0: port 172.16.8.131: Port successfully
re-opened.

2014-08-10 03:44:23 ACSLH[0]:
2159 I Acs.C 1  181
ACS   0: Library Recovery Started.

..

..

2014-08-10 03:45:12 ACSLH[0]:
2551 I Co_status.C 2  1356
Checking for LSM 0,0 status ...

2014-08-10 03:45:15 ACSLH[0]:
2552 I Co_status.C 2  3079
LSM 0,0 status  Ready, on-line,door closed.
  hand-0 operative, empty.
    hand-1 operative, empty.

2014-08-10 03:45:15 ACSSA[82]:
1434 N sa_demux.c 1  296
LSM   0, 0: Online.

2014-08-10 14:14:51 ACSLH[0]:
1154 I Cm_ProcessResponses.C 1  804
Cm_4400::ProcessAck: ACS 0: Unexpected acknowledgement received from library;
ignored, line = 804.

2014-08-10 14:14:51 ACSLH[0]:
1154 I Cm_ProcessResponses.C 1  804
Cm_4400::ProcessAck: ACS 0: Unexpected acknowledgement received from library;
ignored, line = 804.

2014-08-10 14:14:51 ACSLH[0]:
1154 I Cm_ProcessResponses.C 1  804
Cm_4400::ProcessAck: ACS 0: Unexpected acknowledgement received from library;
ignored, line = 804.

...

 

Changes

 New install.

Cause

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