Mac OS Users Report Keyboard Mapping Does Not Work as Expected in Windows Applications Provisioned by Secure Global Desktop (Doc ID 1925587.1)

Last updated on NOVEMBER 25, 2016

Applies to:

Oracle Secure Global Desktop - Version 5.0 to 5.2 [Release 5.0]
Information in this document applies to any platform.

Symptoms

Mac OS X users accessing remote Windows desktop applications via Secure Global Desktop (SGD) may report that some keyboard mappings are not working as expected--even when mappings have been manually defined using the SGD client interface. 

An example manifestation of this behavior is seen on clients using Swiss-German keyboard layouts on a Mac OS X client, accessing a Windows desktop:

Note: This behavior is only seen on Windows applications; users will find that mappings work as expected with X11 applications.

 

Cause

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