Oracle Virtual Desktop Infrastructure - New Windows Desktops Are Deleted If the IP Address Is Modified During the Cloning Process

(Doc ID 1926482.1)

Last updated on SEPTEMBER 22, 2014

Applies to:

Oracle Virtual Desktop Infrastructure - Version 3.4.1 to 3.5.1 [Release 3.0]
Information in this document applies to any platform.


When cloning Windows 7 Desktops using Pool settings set to use MS-RDP, desktops appear to be successfully cloned, but the Oracle Virtual Desktop Infrastructure (VDI) software fails to establish a test connection to the RDP port on the Desktop's IP address, and ultimately deletes the cloned desktop thinking the desktop is defective.

Errors in the VDI host cacao logs show the following type error:

However, manually testing the desktops RDP port connections before the desktops are deleted shows that they are correctly listening on port 3389/tcp.




This problem has been reported to occur when a Windows 7 desktop template is configured to modify the desktop's IP address during the cloning process.

For example, a cloned desktop is originally created and assigned a DHCP IP address, but a customer has added custom scripts to the Windows sysprep replication procedure that modifies the desktop's DHCP class ID. This results in the desktop receiving a new IP address upon restart of the desktop VM in the final stages of the VDI cloning.


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