Netboss GUI Pop-up Problem (Doc ID 1929707.1)

Last updated on FEBRUARY 15, 2017

Applies to:

Oracle Communications EAGLE (Software) - Version EMS 43.x and later
Tekelec

Symptoms

Issue Clarification

User reported that the Element Management System (EMS) Fault Management is not opening.
Checked the EMS application and found that the EMS application was not running

SunOS[netboss]/u01/app/netboss/sga/debugfiles% $ANMDIR/admin/bin/netboss_init check
0 instance(s) of roc were found. 1 instance(s) expected.
0 instance(s) of alertman were found. 1 instance(s) expected.
0 instance(s) of gatewaymgr were found. 1 instance(s) expected.
0 instance(s) of imd were found. 1 instance(s) expected.
0 instance(s) of loghistd were found. 1 instance(s) expected.
master_script is running.
0 instance(s) of sgasecurity were found. 1 instance(s) expected.
0 instance(s) of sgaalert were found. 1 instance(s) expected.
0 instance(s) of proengine were found. 1 instance(s) expected.
0 instance(s) of check-failover were found. 1 instance(s) expected.
0 instance(s) of nbtf were found. 1 instance(s) expected.
SunOS[netboss]/u01/app/netboss/sga/debugfiles%



The loss of functionality
EMS Cannot be used for Eagle Alarm Monitoring

cusotmer impact
Customer cannot use EMS for Eagle Alarm Monitoring


Include specific error messages (error number with syntax)
roc, alertman, imd, loghistd, gatewaymgr are important processes for EMS application but none was running. (as show above)
When trying to stop/start the oracle DB; following error was found:
Starting /u01/app/oracle/products/9.2/bin/tnslsnr: please wait...

TNSLSNR for Solaris: Version 9.2.0.8.0 - Production
System parameter file is /u01/app/oracle/products/9.2/network/admin/listener.ora
Log messages written to /u01/app/oracle/products/9.2/network/log/listener.log
Error listening on: (DESCRIPTION=(ADDRESS=(PROTOCOL=TCP)(HOST=)(PORT=1521)))
TNS-12545: Connect failed because target host or object does not exist
TNS-12560: TNS:protocol adapter error
TNS-00515: Connect failed because target host or object does not exist


Listener failed to start. See the error message(s) above...

Following error was found in Oracle log:
SunOS[netboss]/u01/app/oracle/products/9.2/admin/NBPRD/bdump% tail -100 alert_NBPRD.log
ORA-1631: max # extents 4096 reached in table NETBOSS.ALERT_TABLE
ORA-1631: max # extents 4096 reached in table NETBOSS.ALERT_TABLE
ORA-1631: max # extents 4096 reached in table NETBOSS.ALERT_TABLE
ORA-1631: max # extents 4096 reached in table NETBOSS.ALERT_TABLE
ORA-1631: max # extents 4096 reached in table NETBOSS.ALERT_TABLE
 

What is the expected or acceptable result?
All EMS processes should be running. Oracle should be running with lisntener status as started.

Changes

 What about the system has recently changed?
According to User, no recent changes to system were made

Cause

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