SDP2 - "No Logs Retrieved" for Tape Drives via ASR Portal, Why and Workaround.
(Doc ID 1932686.1)
Last updated on MARCH 17, 2025
Applies to:
StorageTek Service Delivery Platform (SDP2) - Version 2.2.2 to 2.5.0 [Release 2.0]Information in this document applies to any platform.
Symptoms
ASR portal, failed log collection with error message of "No Logs Retrieved" for tape drives.
Message may contain the following:
"Log collection was requested from the T10000D tape drive. The request failed and the below error was seen:
ASR Update: ASR asset not_applicable, T10000D is enabled for automated diagnostics. However the diagnostics upload process has failed. Error: No logs were retrieved."
Changes
New SDP2 server install or reinstall.
SDP2 server was upgraded and old logs were cleaned out.
New drive install or recently replaced.
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |