SDP2 VOP - "No Logs Retrieved" for Tape Drives via ASR Portal

(Doc ID 1932686.1)

Last updated on MAY 24, 2018

Applies to:

StorageTek Service Delivery Platform (SDP2) - Version 2.2.2 to 2.4.0 [Release 2.0]
Information in this document applies to any platform.

Symptoms

 ASR portal, failed log collection with error message of "No Logs Retrieved" for tape drives.

 Message may contain the following:
 "Log collection was requested from the T10000D tape drive. The request failed and the below error was seen:
  ASR Update: ASR asset not_applicable, T10000D is enabled for automated diagnostics. However the diagnostics upload process has failed. Error: No logs were retrieved.
"

Changes

 New SDP2 server install or reinstall.
 SDP2 server was upgraded and old logs were cleaned out.
 New drive install or recently replaced.

Cause

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