Policy Charging and Rules Function (PCRF) - Subscriber Profile Repository (SPR) "DIAMETER_ERROR_USER_UNKNOWN" - (Doc ID 1944284.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Communications Subscriber Data Management (SDM) - Version SDM 9.0.5 and later
Information in this document applies to any platform.

Symptoms

Performing the test for the new architecture:  it is with the DSR between the GGSN and PCRF (GGSN-DSR DSR-PCRF-SPR) and we get the result "DIAMETER_ERROR_USER_UNKNOWN" in the SNA that sends the SPR.

The configuration on the PCRF/SPR is  (The SNA enable in the SPR; Combine Lookup, State & Quota enable in the MPE).

The issue could be identified, as follows:
•         Scenario #1
The SPRB working as SystemController & DataAccess
The SPRA processing traffic in Sh interface.
The SPRA responds in the SNA "DIAMETER_ERROR_USER_UNKNOWN " without user profile and creates the user profile in the database.
This causes a different behavior in the policies,  consequently affects users.

•         Scenario #2
The SPRA working as
The SPAR processing traffic in Sh interface.
The SPRA responds in the SNA "DIAMETER_SUCCESS" with empty user profile and make the profile in the database.
In this case, the Policies are executed correctly


Changes

 No changes.

Cause

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