Eagle Element Management System (EMS) Server Is Down (Doc ID 1948631.1)

Last updated on FEBRUARY 15, 2017

Applies to:

Oracle Communications EAGLE (Hardware) - Version EMS 43.x to EMS 44.x [Release EMS 43.0 to EMS 44.0]
Tekelec

Goal

Server is not booting up.
The following has already been done to recover the system:

1. Hard boot of the machine.
2. Power cycle of the complete system

Error logs from the console :-

{7} ok boot

SC Alert: Host System has Reset

SC Alert: SC Request to Power Off Host Immediately.

SC Alert: Host system has shut down.

SC Alert: Host System has Reset
0:0>
0:0>SPARC-Enterprise[TM] T2000 POST 4.25.11 2007/12/08 00:09
  /export/delivery/delivery/4.25/4.25.11/post4.25.x/Niagara/ontario/integra
0:0>Copyright 2007 Sun Microsystems, Inc. All rights reserved
0:0>VBSC selecting POST MIN Testing.
0:0>POST enabling threads: f0fff
0:0>VBSC setting verbosity level 2
0:0>Start Selftest.....
0:0>Master CPU Tests Basic....Done
0:0>Init MMU.....
0:0>L2 Tests....Done
0:0>Test Memory....Done
0:0>Test Slave Threads Basic....Done
0:0>Extended CPU Tests....Done
0:0>Scrub Memory....Done
0:0>Extended Memory Tests....Done
0:0>IO-Bridge Tests....Done
2014-10-15 09:18:22.870 0:0>INFO:
2014-10-15 09:18:22.878 0:0> POST Passed all devices.
2014-10-15 09:18:22.949 0:0>POST: Return to VBSC.
2014-10-15 09:18:23.082 0:0>Master set ACK for vbsc runpost command and spin...

SC Alert: SC Request to Power Off Host Immediately.

SC Alert: Host system has shut down.

SC Alert: PSU at PS0 has FAILED.

SC Alert: PSU at PS1 has FAILED.

SC Alert: Host System has Reset

SC Alert: SC Request to Power Off Host Immediately.

SC Alert: Host system has shut down.

SC Alert: SC Request to Power Off Host Immediately.

SC Alert: Host system has shut down.

SC Alert: Host System has Reset

SC Alert: BATTERY at SC/BAT/V_BAT has exceeded low warning threshold.
0:0>
0:0>SPARC-Enterprise[TM] T2000 POST 4.25.11 2007/12/08 00:09
  /export/delivery/delivery/4.25/4.25.11/post4.25.x/Niagara/ontario/integrated (root)
0:0>Copyright 2007 Sun Microsystems, Inc. All rights reserved
0:0>VBSC selecting POST MIN Testing.
0:0>POST enabling threads: f0fff
0:0>VBSC setting verbosity level 2
0:0>Start Selftest.....
0:0>Master CPU Tests Basic....Done
0:0>Init MMU.....
0:0>L2 Tests....Done
0:0>Test Memory....Done
0:0>Test Slave Threads Basic....Done
0:0>Extended CPU Tests....Done
0:0>Scrub Memory....Done
0:0>Extended Memory Tests....Done
0:0>IO-Bridge Tests....Done
2014-10-15 09:28:00.986 0:0>INFO:
2014-10-15 09:28:00.993 0:0> POST Passed all devices.
2014-10-15 09:28:01.135 0:0>POST: Return to VBSC.
2014-10-15 09:28:01.143 0:0>Master set ACK for vbsc runpost command and spin...

SC Alert: SC Request to Power Off Host Immediately.

SC Alert: Host system has shut down.


Post power cycle:-

sc> showhost
SPARC-Enterprise-T2000 System Firmware 6.3.10 2007/12/08 15:47

Host flash versions:
  Hypervisor 1.3.4 2007/03/28 06:03
  OBP 4.25.11 2007/12/07 23:44
  POST 4.25.11 2007/12/08 00:09
sc> showsc version -v
Advanced Lights Out Manager CMT v1.3.7
SC Firmware version: CMT 1.3.7
SC Bootmon version: CMT 1.3.7

VBSC 1.3.5
VBSC firmware built Mar 26 2007, 14:38:15

SC Bootmon Build Release: 01
SC bootmon checksum: 49B8887F
SC Bootmon built Mar 26 2007, 14:45:50

SC Build Release: 01
SC firmware checksum: 79D50C9E

SC firmware built Mar 26 2007, 14:46:04
SC firmware flashupdate TUE APR 29 15:50:20 2008

SC System Memory Size: 32 MB
SC NVRAM Version = 12
SC hardware type: 4

FPGA Version: 4.2.4.7
sc> console -f
Enter #. to return to ALOM.
 

Solution

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