Sun Storage Common Array Manager Drive Firmware Upgrade Fails Silently
Last updated on JULY 17, 2017
Applies to:Sun Storage 6140 Array - Version All Versions and later
Sun Storage 2530 Array - Version Not Applicable and later
Sun Storage 2540 Array - Version Not Applicable and later
Sun Storage 2530-M2 Array - Version Not Applicable and later
Sun Storage 2540-M2 Array - Version Not Applicable and later
Information in this document applies to any platform.
This document describes a scenario in which both of the following are true:
- The procedure in Sun Storage Common Array Manager (CAM) to upgrade drive firmware completes without error. Refer to <Document 1926022.1> Sun Storage Common Array Manager (CAM): How to Upgrade Firmware for Sun Storage 2500, 2500-M2, 6000 Arrays, J4000 JBODs, and F5100 Flash Arrays for details of the procedure.
- The firmware on one or more drives did not update as expected.
To verify this is the issue, collect a CAM localhost supportdata (refer to <Document 1021091.1> Collecting Sun Storage Common Array Manager Host Support Data) and open the upgrade log file csmservice.log. The logs confirm that the drive is detected as optimal with its current firmware level which needs to be upgraded as per the following example for drive Tray.02.Drive.05 which has firmware level A700.
Linux: /var/opt/cam/csmservice.log.<array name>
Windows: C:\Program Files\Sun Microsystems\se6000\csmservice.log.<arrayname>
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