Alarms From STP Not Appearing On OCEEMS

(Doc ID 1963406.1)

Last updated on FEBRUARY 08, 2018

Applies to:

Oracle Communications EAGLE (Software) - Version E5-MS 45.0 and later
Tekelec

Symptoms

Loss of Functionality

Alarms are not being cleared automatically for STP.

Sequence of Events

Alarms appear and clear on Eventviewer with correct clearance event.
However; recently the alarms are now being cleared via resync only.

Customer Impact

Events cleared as Resync mean that the actual clearance time is not shown but the time when the alarm has been cleared by resync. This creates problems for teams focusing on alarms and their clearance.

What is Working

Alarm appearance and clearance for other STPs is working fine.
Alarm appearance and clearance for problematic several STP via resync is working fine.

What is the expected or acceptable result?

Alarms appear and clear on Eventviewer with correct clearance event.


Changes

No changes reported

Cause

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