Alarms Not Appearing On EMS For several STPs (Doc ID 1963406.1)

Last updated on FEBRUARY 15, 2017

Applies to:

Oracle Communications EAGLE (Software) - Version EMS 43.x to EMS 44.x [Release EMS 43.0 to EMS 44.0]
Tekelec

Symptoms

The loss of functionality
  Alarms are not being cleared automatically for several STPs. Instead the clearance event shows: cleared in Resync. This is not a normal situation.

The sequence of events
  Alarms appear and clear on Eventviewer with correct clearance event.
However; recently for three STPs the alarms are now being cleared via resync only

Where it happened
  Event Viewer

The significance of loss / customer impact
  Events cleared as Resync mean that the actual clearance time is not shown but the time when the alarm has been cleared by resync. This creates problems for teams focusing on alarms and their clearance.

Include specific error messages (error number with syntax)
  No error

What is working
  Alarm appearance and clearance for other STPs is working fine.
  Alarm appearance and clearance for problematic several STPs via resync is working fine.

What is the expected or acceptable result?
  Alarms appear and clear on Eventviewer with correct clearance event.


Changes

 What about the system has recently changed?
  No changes reported

Cause

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