EMS Alarms Not Transferring From STP To EMS (Doc ID 1965992.1)

Last updated on FEBRUARY 15, 2017

Applies to:

Oracle Communications EAGLE (Hardware) - Version EMS 43.x to EMS 44.x [Release EMS 43.0 to EMS 44.0]
Tekelec

Symptoms

On : EMS 43

ACTUAL BEHAVIOR
---------------
Alarms from one STP are not appearing on EMS Eventviewer.
Resync work fines but automatic update of alarms is not happening.

EXPECTED BEHAVIOR
-----------------------
Alarms must appear and clear on EMS Eventviewer on Real Time

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Create a minor Alarm on Eagle
2. Check in EventViewer for appearance of that alarm. It will not show.
3. Run Resync for that STP. The alarm will appear

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot monitor alarms for the STP in realtime

Cause

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