Wrong Time in Email for Forwarded Alarms (SMTP) (Doc ID 1966047.1)

Last updated on MARCH 20, 2017

Applies to:

Oracle Communications Performance Intelligence Center (PIC) Software - Version 7.1 and later
Tekelec

Goal

This is related to alarms forwarded by email (SMTP).

Date and/or time of alarm that appears in the received Alarm text (email body) differ from the real received date and/or time. This offset may be constant or even different.

Example:

Alarm email subject Received time Alarm text
NSP Alarm - CLEARED event 01.01.15 16:00 Alarm #654321 raised at 01/01/2015 07:30:11 Managed Object: SESSION_MAP/ixp0001_Pool/MAP/Success Ratio (#123456)
Specific Problem:TKPIC03001: ProTraq Threshold Additional Text: 11.00 > 10.00(%) for MAP - Success Ratio on SESSION_MAP
NSP Alarm - MAJOR event 01.01.15 15:30 Alarm #654321 raised at 01/01/2015 07:30:11 Managed Object: SESSION_MAP/ixp0001_Pool/MAP/Success Ratio (#123456)
Specific Problem:TKPIC03001: ProTraq Threshold Additional Text: 2.00 < 10.00(%) for MAP - Success Ratio on SESSION_MAP
NSP Alarm - MAJOR event 01.01.15 15:00 Alarm #654321 raised at 01/01/2015 07:30:11 Managed Object: SESSION_MAP/ixp0001_Pool/MAP/Success Ratio (#123456)
Specific Problem:TKPIC03001: ProTraq Threshold Additional Text: 1.00 < 10.00(%) for MAP - Success Ratio on SESSION_MAP

Solution

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