IO PRIM_FAN and SEC_FAN Tray Failure on Sun Fire V890/V880 Server (Doc ID 1984183.1)

Last updated on JUNE 24, 2016

Applies to:

Sun Fire V890 Server - Version All Versions to All Versions [Release All Releases]
Sun Fire V880 Server - Version All Versions to All Versions [Release All Releases]
Oracle Solaris on SPARC (64-bit)
FAN FAILURE BEHAVIOR IN SUN FIRE V890 SERVER
=========================================

Only the primary fan trays are running during normal system operation. If a primary fan tray fails, the environmental monitoring subsystem detects the failure and automatically activates the secondary fan tray.

If any primary fan fails, the monitoring subsystem detects the failure and performs the following:

■Generates an error message and logs it in the /var/adm/messages file
■Lights the System Fault and Thermal Fault LEDs on the status and control panel
■Lights the appropriate Fan Fault LED inside the system
■Automatically activates the appropriate secondary fan tray (if enabled )

Symptoms


Issue reported as follows

During a walk-through it was noted that the ATTENTION LIGHT ON and HIGH TEMP ALARM were on.


Error reported in message file

Feb 3 02:41:14 omzitrs02 picld[389]: [ID 300385 daemon.error] Secondary fan failure, device IO1_SEC_FAN
Feb 3 05:33:56 omzitrs02 picld[389]: [ID 300385 daemon.error] Secondary fan failure, device IO1_SEC_FAN
Feb 3 05:39:24 omzitrs02 picld[389]: [ID 300385 daemon.error] Secondary fan failure, device IO1_SEC_FAN
Feb 3 05:41:13 omzitrs02 picld[389]: [ID 300385 daemon.error] Secondary fan failure, device IO1_SEC_FAN

 

 

 

 

On examination of prtdiag inconsistent information was displayed.

 

 

<Truncated prtdiag output>
-----------------------------------------

System LED Status:
                  GEN FAULT                REMOVE
                   [ ON]                    [OFF]

                  DISK FAULT               POWER FAULT
                   [OFF]                    [OFF]

                  LEFT THERMAL FAULT       RIGHT THERMAL FAULT
                   [ ON]                    [OFF]

                  LEFT DOOR                RIGHT DOOR
                   [OFF]                    [OFF]

Fan Bank :
----------

Bank                                   Speed         Status             Fan State
                                        ( RPMS )
----                                  --------         ---------          ---------
CPU0_PRIM_FAN                2654        [ENABLED]          OK
CPU1_PRIM_FAN                2727        [ENABLED]          OK
CPU0_SEC_FAN                         0        [DISABLED]         OK
CPU1_SEC_FAN                         0        [DISABLED]         OK
IO0_PRIM_FAN                          0        [DISABLED]         ERROR
IO1_PRIM_FAN                          0        [DISABLED]         ERROR      <------- IO fan's reporting error
IO0_SEC_FAN                     4000        [ENABLED]          ERROR
IO1_SEC_FAN                            0        [ENABLED]          ERROR       <-------IO1_SEC_FAN not rotating
IO_BRIDGE_PRIM_FAN      3488        [ENABLED]          OK
IO_BRIDGE_SEC_FAN               0        [DISABLED]         OK

Primary and Secondary are marked as in Error.  The Secondary IO0_SEC_FAN is working at 4000rpm's while the other IO1_SEC_FAN is not rotating .

RSC logs unavailable.

Cause

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