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Secure Global Desktop X Application Fails To Launch With "Session failed: Protocol Engine died" (Doc ID 1985644.1)

Last updated on MARCH 16, 2017

Applies to:

Oracle Secure Global Desktop - Version 5.1 to 5.2 [Release 5.0]
Information in this document applies to any platform.

Symptoms

In this scenario, Secure Global Desktop (SGD) is installed in a non-standard directory (by default, SGD is installed in /opt/tarantella) on Solaris 10.

After the server is rebooted, users report that X applications will fail to launch after logging into their Webtop/Workspace.  This behavior may manifest in any of the following error messages:

ld.so.1: ttaxpe: fatal: libkbddb.so: open failed: No such file or directory
Trying application server dnvskosurivm6.us.oracle.com
Starting execution protocol engine
ErrCouldNotFork
Session failed:
Session failed:
Trying application server dnvskosurivm6.us.oracle.com
Starting execution protocol engine
The launch has failed.
/d1/tarantella/bin/bin/ttaxpe [27829] has exited.
Error code: 0; Signal: 9
Session failed: Protocol Engine died
Session failed: Protocol Engine died

 
Whilst in this state, "tarantella status" shows the server(s) up and accepting connections e.g:

# ./tarantella status

Array members (1):
 -tta1.tta.com (primary): Accepting standard and secure connections.
 - Webtop sessions (4):
 - Emulator sessions (2):


Meanwhile, the ownership, permissions and other attributes on libkbddb.so are correct. 

By default this is in $INSTALLDIR/lib/X11 (WHERE $INSTALLDIR is the directory SGD was installed in) i.e
# ls -l /opt/tarantella/lib/X11/libkbddb.so
lrwxrwxrwx   1 root     root          19 Nov 18 22:19 /opt/tarantella/lib/X11/libkbddb.so -> ./libkbddb.so.1.0.2

 

Cause

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In this Document
Symptoms
Cause
Solution
 Workaround
 Solution
 Recommended Path
 Alternate Path
References


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