STA - Cannot Install Tape Analytics SW: OS Root Password Is Incorrect

(Doc ID 1986151.1)

Last updated on OCTOBER 09, 2017

Applies to:

StorageTek Tape Analytics - Version 2.1 to 2.3 [Release 2.0]
Information in this document applies to any platform.

Symptoms

Silent mode installer fails during "validateOSRootLogin" reporting the following errors
"Failed to switch to root session." and "OS Root Password is incorrect".

In some cases, 'su - '  or 'su - root' may also fail with an "incorrect password" error.



Changes

This issue occurs during the STA 2.1 installation process

 

Cause

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