My Oracle Support Banner

Exalytics Server Unexpectedly Shuts Down After Applying Patchset (PS) PS5 Firmware Update (Patch 18391569) - No BIOS Changes Made on Server (Doc ID 1990982.1)

Last updated on JUNE 26, 2019

Applies to:

Oracle Exalytics Software - Version 1.0.0.0.0 to 1.0.0.5.0 [Release 1.0]
Exalytics In-Memory Machine X3-4 - Version All Versions and later
Information in this document applies to any platform.

Symptoms

As part of the Exalytics PatchSet 5 Upgrade process there is a step to upgrade the ILOM Firmware.  This is done via <Patch 18391569> Sun Server X2-4 SW 1.4.2 Firmware.

The patch readme states that the patch includes:

Oracle ILOM: 3.1.2.24.d_r86253            
BIOS:  16.04.02.00
CPLD:  17
Pc-Check:  6.30s

Immediately after the firmware update completed, the ILOM disconnected and the host shut down and had to be manually rebooted.  Once the server was back up, the ILOM version shows expected version in the console, (3.1.2.24.d), but the BIOS version remains unchanged.
The option to delay the BIOS update was not checked during the upgrade process and behavior is unexpected.

Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.