SL3000/LTO - LTO4 load FAILED resultCode = 6415 on Drive In SL3000 Library, Stuck Tape (Doc ID 1992312.1)

Last updated on MAY 19, 2017

Applies to:

HP LTO4 Tape Drive - Version All Versions and later
Sun StorageTek SL3000 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Symptoms

Drive @ Bay 23  gives Unit Attention - struck tape.

Mount: CLNU07 mounted on   1, 0,12,21
ACSSA> dis CLNU07 1,0,12,21 force
2015-03-08 08:57:04     0    drive   1, 0,12,21 reported a Unit Attention.      ------> Drive @ Bay 23
ACSSA>

=====================================================

2015-03-16 09:47:15 Drive_Bay27(1.1.-3.1.1)
3357 - (26X)   Drive Cannot Load Cartridge,  hliLsm=0
JJ0012L4 (x1) JJ0475L4 (x1) JJ0500L4 (x3) JJ0549L4 (x1) JJ0776L4 (x1) JJ1119L4 (x1) JJ1275L4 (x2) JJ1396L4 (x1) JJ1415L4 (x1) JJ1484L4 (x1) JJ1546L4 (x1) JJ2264L4 (x3) JJ2333L4 (x1) JJ2419L4 (x3) JJ2882L4 (x2) JJ3630L4 (x1) JJ3679L4 (x1) JJ9059L4 (x1)
(Errors Started - 2015-03-16 09:17:59 Errors Stopped - 2015-03-16 09:47:00)

3955 - (75X)     Error from device Code: 603 - Drive cartridge is present, drive 1,1,-3,1,1: load FAILED resultCode = 6415,
JJ0012L4 (x3) JJ0475L4 (x3) JJ0500L4 (x9) JJ0549L4 (x3) JJ0776L4 (x3) JJ1119L4 (x3) JJ1275L4 (x6) JJ1396L4 (x3) JJ1415L4 (x3) JJ1484L4 (x3) JJ2264L4 (x9) JJ2333L4 (x3) JJ2419L4 (x9) JJ2882L4 (x6) JJ3630L4 (x3) JJ3679L4 (x3) JJ9059L4 (x3)
(Errors Started - 2015-03-16 09:18:31 Errors Stopped - 2015-03-16 09:47:15)

2015-03-16T09:45:30.755,      0.0.0.0.0, 603,   drive-director, /usr/local/bin/driveIf,  error, 0000, 6415, "Director - loadResponse() drive 1,1,-3,1,1: load FAILED resultCode = 6415, cartLabel = JJ1484L4 "
2015-03-16T09:45:49.314,      0.0.0.0.0, 603,   drive-director, /usr/local/bin/driveIf,  error, 0000, 6415, "Director - loadResponse() drive 1,1,-3,1,1: load FAILED resultCode = 6415, cartLabel = JJ0500L4 "
2015-03-16T09:45:55.146,      0.0.0.0.0, 603,   drive-director, /usr/local/bin/driveIf,  error, 0000, 6415, "Director - loadResponse() drive 1,1,-3,1,1: load FAILED resultCode = 6415, cartLabel = JJ0500L4 "
2015-03-16T09:46:01.077,      0.0.0.0.0, 603,   drive-director, /usr/local/bin/driveIf,  error, 0000, 6415, "Director - loadResponse() drive 1,1,-3,1,1: load FAILED resultCode = 6415, cartLabel = JJ0500L4 "
2015-03-16T09:46:20.554,      0.0.0.0.0, 603,   drive-director, /usr/local/bin/driveIf,  error, 0000, 6415, "Director - loadResponse() drive 1,1,-3,1,1: load FAILED resultCode = 6415, cartLabel = JJ2419L4 "
2015-03-16T09:46:30.214,      0.0.0.0.0, 603,   drive-director, /usr/local/bin/driveIf,  error, 0000, 6415, "Director - loadResponse() drive 1,1,-3,1,1: load FAILED resultCode = 6415, cartLabel = JJ2419L4 "
2015-03-16T09:46:36.044,      0.0.0.0.0, 603,   drive-director, /usr/local/bin/driveIf,  error, 0000, 6415, "Director - loadResponse() drive 1,1,-3,1,1: load FAILED resultCode = 6415, cartLabel = JJ2419L4 "
2015-03-16T09:46:59.664,      0.0.0.0.0, 603,   drive-director, /usr/local/bin/driveIf,  error, 0000, 6415, "Director - loadResponse() drive 1,1,-3,1,1: load FAILED resultCode = 6415, cartLabel = JJ2264L4 "
2015-03-16T09:47:08.354,      0.0.0.0.0, 603,   drive-director, /usr/local/bin/driveIf,  error, 0000, 6415, "Director - loadResponse() drive 1,1,-3,1,1: load FAILED resultCode = 6415, cartLabel = JJ2264L4 "
2015-03-16T09:47:14.364,      0.0.0.0.0, 603,   drive-director, /usr/local/bin/driveIf,  error, 0000, 6415, "Director - loadResponse() drive 1,1,-3,1,1: load FAILED resultCode = 6415, cartLabel = JJ2264L4 "

Cause

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