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MaxRep: Installing Oracle Agent for Windows Fails with Error Code 802 (Doc ID 2004852.1)

Last updated on APRIL 25, 2018

Applies to:

Pillar Axiom Replication Engine (MaxRep) - Version 3.0 and later
Information in this document applies to any platform.


This issue occured using Windows Server 2008 R2 64-bit (French version).

An Oracle_Agent_3.0.0.0_Windows_GA_21Oct2014_release.exe installation was attempted and a pop-up was received displaying the following error message at the end of the installation:

InMageVssProvider installation failed with error code: 802.
For more details on the problem please check C:\Program Files (x86)\Oracle Agent\InMageVSSProvider_Install.log.
Please install it manually by running the command - C:\Program Files (x86)\Oracle Agent\InMageVSSProvider_Install.cmd


This is an extract of the content of C:\Program Files (x86)\Oracle Agent\InMageVSSProvider_Install.log:

- Error code: -2147164145 [0x8004E00F]
- Exit code: 802
- Description:
- Source:
- Help file:
- Help context: 0
COM+ Errors found: (0)

The services console shows the InMage Scout FX Agent service but the InMageVSSProvider is missing.




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