" Lookup of "<Distinguished Name>" failed : com.sun.directoryservices.service.DirectoryServiceException: Failed to process request" appears in Oracle Secure Global Desktop 5.1 logs every 30 minutes

(Doc ID 2017922.1)

Last updated on JUNE 12, 2015

Applies to:

Oracle Secure Global Desktop - Version 5.1 to 5.1 [Release 5.0]
Information in this document applies to any platform.


In this environment,  Secure Global Desktop (SGD) server(s) are configured to use LDAP or Active Directory (AD) Login Authentication.  With the directoryservices Log Filter enabled as per:


SGD administrators find that the resulting log file shows every 30 minutes the error messages of the type below:

Lookup of "<DN>" failed : com.sun.directoryservices.service.DirectoryServiceException: Failed to process request [Root exception is javax.naming.NameNotFoundException: [LDAP: error code 32 - 0000208D: NameErr: DSID-031001E4, problem 2001 (NO_OBJECT), data 0, best match of:

WHERE <DN> is the Distinguished Name of a user e.g




The LDAP/AD user that is the subject of the error message has been moved within LDAP and their Distinguished Name (DN) has changed. 


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