EAGLE Software Releases 43.1.x and R44.x Lifecycle Planning Announcement (Doc ID 2017940.1)

Last updated on OCTOBER 10, 2022

Applies to:

Oracle Communications EAGLE (Software) - Version EAGLE 43.x to EAGLE 44.x [Release EAGLE 43.0 to EAGLE 44.0]
Tekelec

Details

Notification Statement

Oracle is providing the Manufacture Discontinuance Announcement (MDA) of the following EAGLE Software Releases detailed below.

Customer Impact

Details of this announcement are provided in the table and Lifecycle phases defined below.

Legacy SW Releases	MDA Phase Start Date	MD Phase Start Date	EOL Date	Replacement SW Releases
EAGLE 43.1.x	July, 2013	July, 2014	July, 2015	Current EAGLE GA release
EAGLE 44.x	July, 2013	July, 2014	July, 2015	Current EAGLE GA release

This announcement provides information to assist customers in planning for technology evolution. There is no change to the requirement that customers maintain Software at the current Major Release or no more than two Major Releases back to be eligible for warranty and post warranty support under contract. A summary of the life-cycle phases is included in this Product Bulletin.

Lifecycle Phases

General Availability/Limited Availability (GA/LA) Phase

Upgrades supported
RFFs accepted
Orderable by all customers, except when designated as “LA”
Support provided for all Service Request (SR) severities
After Manufacturing Discontinuance Announcement (MDA) issued (typically provided one year prior to MD), all above apply except:
- New RFFs considered for next Major Release
- Not recommended for new installations
- Upgrade to current Major Release available, provided that Customer is within two Major Releases of the current Major Release

Manufacturing Discontinued (MD) Phase

Maintenance Releases may be provided for one year after MD (at Oracle’s discretion)
Not recommended for new installations
TAC Support provided on a commercially reasonable efforts basis:
- Support for Critical, Severity 1 SRs, which may be provided via workaround
- Support for Severity 2 SRs provided at Oracle’s discretion
- Upgrade to the current Major Release may be required
Custom migration plan may be required.

End-of-life (EOL)

Software no longer available or supported by Oracle

Note: The support levels described above apply to products that are either under warranty or post warranty support contracts, unless other terms have been agreed to by the customer and Tekelec within their respective agreements.

Actions

Customers that are on the above EAGLE Software releases should contact their Sales Representative to develop an Upgrade Plan for affected EAGLE sites.