My Oracle Support Banner

How To Resolve Unrecoverable USB Hardware Error Reported On Internal USB For ZFS Storage Appliance (Doc ID 2018621.1)

Last updated on JULY 31, 2018

Applies to:

Exalogic Elastic Cloud X4-2 Hardware - Version X4 to X4 [Release X4]
Exalogic Elastic Cloud X5-2 Half Rack - Version X5 to X5 [Release X5]
Exalogic Elastic Cloud X4-2 Eighth Rack - Version X4 to X4 [Release X4]
Oracle ZFS Storage ZS3-2 - Version All Versions to All Versions [Release All Releases]
Exalogic Elastic Cloud X3-2 Full Rack - Version X3 to X3 [Release X3]
7000 Appliance OS (Fishworks)


A number of ZFS-ES systems have encountered the following message on installation:

Description : A hardware fault within the device or its interface was detected
               in the USB device. The driver has failed to initialize the device
                and the device is in an invalid state.

Response    : Device has been disabled and is not functional.

Impact      : Loss of services provided by the device instances associated with this fault.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.