ASR Diagnostic Bundle file request (Doc ID 2021656.1)

Last updated on AUGUST 27, 2020

Applies to:

Auto Service Request (ASR) - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Goal

Retrieve the ASR Bundle for analysis and further investigation within ASR.

Solution

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In this Document

1.- From ASR Manager run the following script as root user:

- For Versions 4.x.x:

- For Versions Versions 5.X.X, 18.1.X, 19.1.X and 20.1.X:

In case you don't know what is your current ASR Manager version, follow this steps below.

2.-To determine which version are you running, please execute as root user:

This is the default path for ASR version 5.X.X, 18.1.X, 19.1.X, and 20.1.X:

This is the default path for ASR version 4.X.X:

- If output is: asr script version: 4.X.X, 5.X.X, 18.1.X and 19.1.X; it means that this is the current version running.
- If output is: ASR Manager is NOT RUNNING.; it means that this version is not current anymore or older version.

3.- Upload the resulting bundle to the SR for review

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