Netra T5440 - I2C bus noise causing erroneous DVD behaviour (Doc ID 2024347.1)

Last updated on MAY 01, 2017

Applies to:

Sun Netra T5440 Server - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

System will have issues using the DVD drive.

Some issues that may occur:

- The DVD drive will automatically eject any media put into it

- The DVD drive will not read any media put into it

- The system will hang when a media is put into the DVD drive

 

Looking at the ILOM logs (showlogs -v or show /SP/logs/event/list) some of the below may be seen:

Issues with one (or more) power supplies:

8691   Wed Jun  3 06:02:32 2015  Fault     Fault     critical
      SP detected fault at time Wed Jun  3 06:02:32 2015. Input power unavailab
      le for PSU at PS0

8690   Wed Jun  3 06:02:32 2015  Fault     Fault     critical
      SP detected fault at time Wed Jun  3 06:02:32 2015. Input power unavailab
      le for PSU at PS1

8689   Wed Jun  3 06:02:32 2015  Fault     Fault     critical
      SP detected fault at time Wed Jun  3 06:02:32 2015. Input power unavailab
      le for PSU at PS2

8688   Wed Jun  3 06:01:06 2015  Chassis   Log       critical
      CRITICAL ALARM is set

8687   Wed Jun  3 04:56:57 2015  Fault     Fault     critical
      SP detected fault at time Wed Jun  3 04:56:57 2015. Input power unavailab
      le for PSU at PS1

8686   Wed Jun  3 04:56:56 2015  Fault     Fault     critical
      SP detected fault at time Wed Jun  3 04:56:56 2015. Input power unavailab
      le for PSU at PS2

8685   Wed Jun  3 04:56:52 2015  Fault     Fault     critical
      SP detected fault at time Wed Jun  3 04:56:52 2015. Input power unavailab
      le for PSU at PS0

Paused: press any key to continue, or 'q' to quit                                                                              
8684   Wed Jun  3 04:56:39 2015  IPMI      Log       critical
      ID = 1cf9 : 06/03/2015 : 04:56:37 : Voltage : /PS1/AC_POK : State Deasser
      ted

8683   Wed Jun  3 04:56:39 2015  IPMI      Log       critical
      ID = 1cf8 : 06/03/2015 : 04:56:36 : Voltage : /PS2/AC_POK : State Deasser
      ted

8682   Wed Jun  3 04:56:32 2015  IPMI      Log       critical
      ID = 1cf7 : 06/03/2015 : 04:56:32 : Voltage : /PS0/AC_POK : State Deasser
      ted

 

Issues with hard drives being inserted/removed:

8621   Tue Apr 21 01:28:53 2015  Chassis   Action    major  
      Hot removal of HDD11

8620   Tue Apr 21 01:28:53 2015  Chassis   Action    major  
      Hot removal of HDD6

8619   Tue Apr 21 01:28:53 2015  Chassis   Action    major  
      Hot insertion of HDD1

8618   Tue Apr 21 01:28:52 2015  Chassis   Action    major  
      Hot removal of HDD7

8617   Tue Apr 21 01:28:52 2015  Chassis   Action    major  
      Hot removal of HDD2

8616   Tue Apr 21 01:28:50 2015  Chassis   Action    major  
      Hot removal of HDD8

8615   Tue Apr 21 01:28:50 2015  Chassis   Action    major  
      Hot removal of HDD3

      ID = 1cf6 : 05/28/2015 : 00:58:20 : Entity Presence : /HDD10/PRSNT : Devi
      ce Absent

Paused: press any key to continue, or 'q' to quit                                                                              
8654   Thu May 28 00:58:26 2015  IPMI      Log       minor  
      ID = 1cf5 : 05/28/2015 : 00:58:20 : Entity Presence : /HDD5/PRSNT : Devic
      e Absent

8653   Thu May 28 00:58:26 2015  IPMI      Log       minor  
      ID = 1cf4 : 05/28/2015 : 00:58:20 : Entity Presence : /HDD0/PRSNT : Devic
      e Present

8652   Thu May 28 00:58:26 2015  IPMI      Log       minor  
      ID = 1cf3 : 05/28/2015 : 00:58:18 : Entity Presence : /HDD11/PRSNT : Devi
      ce Absent

8651   Thu May 28 00:58:26 2015  IPMI      Log       minor  
      ID = 1cf2 : 05/28/2015 : 00:58:18 : Entity Presence : /HDD6/PRSNT : Devic
      e Absent

8650   Thu May 28 00:58:26 2015  IPMI      Log       minor  
      ID = 1cf1 : 05/28/2015 : 00:58:18 : Entity Presence : /HDD1/PRSNT : Devic
      e Present

8649   Thu May 28 00:58:26 2015  IPMI      Log       minor  
      ID = 1cf0 : 05/28/2015 : 00:58:17 : Entity Presence : /HDD7/PRSNT : Devic
      e Absent

8648   Thu May 28 00:58:26 2015  IPMI      Log       minor  
      ID = 1cef : 05/28/2015 : 00:58:17 : Entity Presence : /HDD2/PRSNT : Devic
      e Absent

8647   Thu May 28 00:58:26 2015  IPMI      Log       minor  
      ID = 1cee : 05/28/2015 : 00:58:16 : Entity Presence : /HDD8/PRSNT : Devic
      e Absent

8646   Thu May 28 00:58:26 2015  IPMI      Log       minor  
      ID = 1ced : 05/28/2015 : 00:58:16 : Entity Presence : /HDD3/PRSNT : Devic
      e Absent

8645   Thu May 28 00:58:25 2015  IPMI      Log       minor  
      ID = 1cec : 05/28/2015 : 00:58:14 : Entity Presence : /HDD9/PRSNT : Devic
      e Absent

Paused: press any key to continue, or 'q' to quit                                                                              
8644   Thu May 28 00:58:14 2015  IPMI      Log       minor  
      ID = 1ceb : 05/28/2015 : 00:58:14 : Entity Presence : /HDD4/PRSNT : Devic
      e Absent

 

Issues with insertion/removal of the SASBP and the SAS Expander (which isn't hooked up directly to the PDB but is hooked up to the SASBP which is connected to the PDB):

8633   Sun May 24 05:33:05 2015  IPMI      Log       minor  
      ID = 1cea : 05/24/2015 : 05:33:05 : Entity Presence : /SASBP/PRSNT : Stat
      e Asserted

8632   Sun May 24 05:32:59 2015  IPMI      Log       minor  
      ID = 1ce9 : 05/24/2015 : 05:32:59 : Entity Presence : /SASBP/PRSNT : Stat
      e Deasserted

8631   Sun May 17 05:01:01 2015  Chassis   Action    major  
      Hot insertion of /SYS/SAS_EXP

8630   Sun May 17 05:00:52 2015  IPMI      Log       minor  
      ID = 1ce8 : 05/17/2015 : 05:00:52 : Entity Presence : /SAS_EXP/PRSNT : St
      ate Asserted

8629   Sun May 17 05:00:50 2015  Chassis   Action    major  
      Hot removal of /SYS/SAS_EXP

8628   Sun May 17 05:00:46 2015  IPMI      Log       minor  
      ID = 1ce7 : 05/17/2015 : 05:00:46 : Entity Presence : /SAS_EXP/PRSNT : St
      ate Deasserted

8627   Wed May  6 00:08:51 2015  Chassis   Action    major  
      Hot insertion of /SYS/SAS_EXP

8626   Wed May  6 00:08:43 2015  IPMI      Log       minor  
      ID = 1ce6 : 05/06/2015 : 00:08:43 : Entity Presence : /SAS_EXP/PRSNT : St
      ate Asserted

8625   Wed May  6 00:08:40 2015  Chassis   Action    major  
      Hot removal of /SYS/SAS_EXP

Paused: press any key to continue, or 'q' to quit                                                                              
8624   Wed May  6 00:08:37 2015  IPMI      Log       minor  
      ID = 1ce5 : 05/06/2015 : 00:08:37 : Entity Presence : /SAS_EXP/PRSNT : St
      ate Deasserted

 

Cause

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