How To Solve ASR-Active No Heartbeat issues for X86( Engineering systems & Servers) (Doc ID 2040525.1)

Last updated on OCTOBER 26, 2015

Applies to:

Auto Service Request (ASR) - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Auto Service Request - (ASR) - No Heartbeat

Risk: There is a problem with the ASR connection from your environment to Oracle which is preventing ASR from being able to open Oracle Service Requests (SR's) for your assets.

Impact: Assets are not able to send ASR events to Oracle. Your systems could be at risk of unknown failures and unplanned down time.

Cause

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