Service Processor (SP)/ILOM hang following installation of Oracle Hardware Management Pack 2.3.2 (or earlier) (Doc ID 2045912.1)

Last updated on MAY 17, 2017

Applies to:

SPARC T4-2 - Version All Versions to All Versions [Release All Releases]
SPARC T4-4 - Version All Versions to All Versions [Release All Releases]
SPARC T4-1 - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.

Symptoms

Users are reporting Service Processor performance degradation and periodic ILOM hangs after installing Oracle Hardware Management Pack (HMP) version 2.3.2 on systems configured with Oracle VM I/O domains.

The hangs appear to occur much quicker on more recent firmwares, such as ILOM 3.2.5.3.b which is used in T4-x system firmware 8.7.2.b & in T5-x system firmware 9.4.2.e.

Affected releases;

Solaris 10 with Oracle HMP patch 20957445 installed
Solaris 11, 11.1 with Oracle HMP patch 20957457 installed
Solaris 11.2 SRU 8.5

Oracle HMP is installed by default with Solaris 11.2 with release 2.3.2 integrated into SRU8.5 and later.

To confirm the version currently installed please use the following steps;

Solaris 10

# pkginfo -l ORCLhmp-libs
PKGINST: ORCLhmp-libs
NAME: Oracle Hardware Management Pack - Libraries
CATEGORY: system
ARCH: sparc
VERSION: 2.3.2.2,REV=2015.05.29.18.37
BASEDIR: /
VENDOR: Oracle Corporation
DESC: Oracle storage hardware device libraries
PSTAMP: bur-fishwrap-sparc-0020150529184011
INSTDATE: Oct 26 2015 10:59
HOTLINE: Please contact your local service provider
STATUS: completely installed
FILES: 113 installed pathnames
9 shared pathnames
17 directories
41 executables
138239 blocks used (approx)

#

Solaris 11/Solaris 11.1

# pkg info -l hmp-libs
Name: system/management/hmp/hmp-libs
Summary: Oracle Hardware Management Pack - Libraries
Description: Oracle storage hardware device libraries
Category: System/Administration and Configuration
State: Installed
Publisher: mp-re
Version: 2.3.2.2
Build Release: 5.11
Branch: 1
Packaging Date: Fri May 29 22:22:20 2015
Size: 59.67 MB
FMRI: pkg://mp-re/system/management/hmp/hmp-libs@2.3.2.2,5.11-1:20150529T222220Z
#

Solaris 11.2

# pkg info -l hmp-libs
Name: system/library/hmp-libs
Summary: Oracle HMP Libraries
Description: Oracle Hardware Management Pack shared libraries
Category: System/Administration and Configuration
State: Installed
Publisher: solaris
Version: 2.3.2.0
Build Release: 5.11
Branch: 0.175.2.8.0.3.0
Packaging Date: February 21, 2015 12:46:03 AM
Size: 60.76 MB
FMRI: pkg://solaris/system/library/hmp-libs@2.3.2.0,5.11-0.175.2.8.0.3.0:20150221T004603Z
#

 

Cause

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