Net-Net Central : All Configuration Lost after Password Reset to Default. (Doc ID 2049406.1)

Last updated on JUNE 07, 2017

Applies to:

Net-Net 4250 - Version S-C6.2.0 and later
Information in this document applies to any platform.

Symptoms

'admin' password got lost and a a password reset to default has been performed using following procedure :

1) Run the /opt/AcmePacket/NNC73M4/bin/bin/shutdownnnc.sh

2) cd /opt/AcmePacket/db/replicated/data
mv UserSecurity.dbxml UserSecurity.dbxml.old

3) restart NNC:
/opt/AcmePacket/NNC73M4/bin/bin/startnnc.sh
(a new UserSecurity.dbxml is generated)

This procedure brought back admin password (of admin and LIadmin) to default. But with this he lost all his configuration as well. If he tries now to add a device or Device Group, he gets error "Failed to add device group, Device Group already exists".

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms