My Oracle Support Banner

Secure Global Desktop May Fail to Start Properly if CATALINA_BASE, CATALINA_HOME or JRE_HOME Environment Variables are Incorrect (Doc ID 2054993.1)

Last updated on MAY 05, 2017

Applies to:

Oracle Secure Global Desktop - Version 5.2 to 5.2 [Release 5.0]
Information in this document applies to any platform.

Symptoms

The Secure Global Desktop (SGD) Administrator may not be able to start SGD services correctly if superuser (root) has the CATALINA_BASE, CATALINA_HOME or JRE_HOME environment variables defined with incorrect data.  

In this scenario, the Tomcat server may fail to start correctly, though the output of SGD-specific commands--like `tarantella status`--look normal:


This behavior may present to end users as an inability to load the SGD Login screen (i.e.: https://sgd.domain.com/sgd ):

Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
 Service Temporarily Unavailable
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.