Secure Global Desktop May Fail to Start Properly if CATALINA_BASE, CATALINA_HOME or JRE_HOME Environment Variables are Incorrect (Doc ID 2054993.1)

Last updated on MAY 05, 2017

Applies to:

Oracle Secure Global Desktop - Version 5.2 to 5.2 [Release 5.0]
Information in this document applies to any platform.

Symptoms

The Secure Global Desktop (SGD) Administrator may not be able to start SGD services correctly if superuser (root) has the CATALINA_BASE, CATALINA_HOME or JRE_HOME environment variables defined with incorrect data.  

In this scenario, the Tomcat server may fail to start correctly, though the output of SGD-specific commands--like `tarantella status`--look normal:


This behavior may present to end users as an inability to load the SGD Login screen (i.e.: https://sgd.domain.com/sgd ):

Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

 

Cause

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