ACSLS - ACSLS Package Only Partially Installed with error "owner name <jack> not found in passwd table(s)" (Doc ID 2062138.1)

Last updated on DECEMBER 14, 2015

Applies to:

Sun StorageTek Auto Cartridge Sys Lib SW (ACSLS) - Version 8.4 to 8.4 [Release 8.0]
Information in this document applies to any platform.

Symptoms

ACSLS 8.4 installation status shows "partially installed"
 
root@s0144538:/opt/ACSLS_8.4.0# pkginfo -l STKacsls
  PKGINST: STKacsls
  NAME: Automated Cartridge Server Library Software (ACSLS)
 CATEGORY: system
  ARCH: sun4
  VERSION: release 8.4.0
  BASEDIR: /export/home
  VENDOR: Oracle
  PSTAMP: August 31,2015
 INSTDATE: Sep 18 2015 10:47
  STATUS: partially installed <<<---
  FILES: 806 installed pathnames
  2 partially installed pathnames
  63 directories
  735 executables
  3 setuid/setgid executables
  2227136 blocks used (approx)


From /tmp/acsls_PK_install.txt, the ACSSA directory cannot be installed:
-----
## Executing preinstall script.
Group acsls exists.
Adding 'root' to the acsls group.
Successfully added user 'acsss' to group 'acsls'.
passwd: password information changed for acsss
Successfully added user acssa
passwd: password information changed for acssa
Successfully added user acsdb
Successfully updated ACSLS system accounts
## Installing part 1 of 1.
pkgadd: ERROR: unable to create package object .
  pathname does not exist
  owner name <jack> not found in passwd table(s)
/export/home/ACSSA
/export/home/ACSSA/.bash_profile
ERROR: attribute verification of failed
  owner name <jack> not found in passwd table(s)
/export/home/ACSSS/.acsss_env
/export/home/ACSSS/.bashrc

Changes

Installing ACSLS 8.4 on a Solaris 11.2 system

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms