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ACSLS - ACSLS Package Only Partially Installed With Error "owner name <jack> not found in passwd table(s)" (Doc ID 2062138.1)

Last updated on MARCH 23, 2021

Applies to:

Sun StorageTek Auto Cartridge Sys Lib SW (ACSLS) - Version 8.4 to 8.4 [Release 8.0]
Information in this document applies to any platform.


ACSLS 8.4 installation status shows "partially installed"
root@acsls-server:/opt/ACSLS_8.4.0# pkginfo -l STKacsls
  NAME: Automated Cartridge Server Library Software (ACSLS)
 CATEGORY: system
  ARCH: sun4
  VERSION: release 8.4.0
  BASEDIR: /export/home
  VENDOR: Oracle
  PSTAMP: August 31,2015
 INSTDATE: Sep 18 2015 10:47
  STATUS: partially installed <<<---
  FILES: 806 installed pathnames
  2 partially installed pathnames
  63 directories
  735 executables
  3 setuid/setgid executables
  2227136 blocks used (approx)

From /tmp/acsls_PK_install.txt, the ACSSA directory cannot be installed:
## Executing preinstall script.
Group acsls exists.
Adding 'root' to the acsls group.
Successfully added user 'acsss' to group 'acsls'.
passwd: password information changed for acsss
Successfully added user acssa
passwd: password information changed for acssa
Successfully added user acsdb
Successfully updated ACSLS system accounts
## Installing part 1 of 1.
pkgadd: ERROR: unable to create package object .
  pathname does not exist
  owner name <jack> not found in passwd table(s)
ERROR: attribute verification of failed
  owner name <jack> not found in passwd table(s)


Installing ACSLS 8.4 on a Solaris 11.2 system


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