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Server Crash with ereport.cpu.generic-sparc.gchip-uc FMA showing SUN4V-8002-HR (Doc ID 2063882.1)

Last updated on NOVEMBER 07, 2018

Applies to:

SPARC T4-4 - Version All Versions to All Versions [Release All Releases]
SPARC T4-2 - Version All Versions to All Versions [Release All Releases]
SPARC T4-1 - Version All Versions to All Versions [Release All Releases]
Oracle Solaris on SPARC (64-bit)
Oracle Solaris on SPARC (32-bit)

Symptoms

The processor has encounter a chip-level uncorrectable error

FMA will report SUN4V-8002-HR 

T4-4 example:

--------------- ------------------------------------ -------------- ---------
TIME EVENT-ID MSG-ID SEVERITY
--------------- ------------------------------------ -------------- ---------
Oct 03 08:29:28 0e9430fa-9040-ca7b-a2f4-cbfcb114e9b9 SUN4V-8002-HR Critical

Host : am1pscig34
Platform : ORCL,SPARC-T4-4 Chassis_id : 1239BDY089
Product_sn : 1239BDY089

Fault class : fault.cpu.generic-sparc.chip-uc
Affects : hc://:product-id=ORCL,SPARC-T4-4:product-sn=1239BDY089:server-id=am1pscig34:chassis-id=1239BDY089:serial=6ea375c60c07d02e339/chassis=0/cpuboard=1/chip=2
  faulted and taken out of service
FRU : "/SYS/PM1" (hc://:product-id=ORCL,SPARC-T4-4:product-sn=1239BDY089:server-id=am1pscig34:chassis-id=1239BDY089:serial=465769T+1231L909R0:part=7051795:revision=01/chassis=0/cpuboard=1)
  faulty
Serial ID. : 465769T+1231L909R0
  6ea375c60c07d02e339

Description : This chip has encountered a chip-level uncorrectable error.

Response : The system will attempt to retire all strands in this chip.

Impact : System performance may be affected.

Action : Use 'fmadm faulty' to provide a more detailed view of this event.
  Please refer to the associated reference document at
  http://sun.com/msg/SUN4V-8002-HR for the latest service
  procedures and policies regarding this diagnosis.

 

FMA reports the following in fmdump -eV:

##### fma/fmdump-eV.out ereports #####

 2015-10-03/07:58:28  ereport.cpu.generic-sparc.l2data-uc@/HOST
2015-10-03/07:58:28  ereport.cpu.generic-sparc.l2data-uc@/HOST
2015-10-03/07:58:28  ereport.cpu.generic-sparc.l2data-uc@/HOST
2015-10-03/07:58:28  ereport.cpu.generic-sparc.l2data-uc@/HOST
2015-10-03/07:58:44  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/07:58:44  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/07:58:44  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/07:58:44  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/07:58:44  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/07:58:44  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/07:58:44  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/07:58:44  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/07:58:44  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/07:58:44  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:06  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:06  ereport.cpu.generic-sparc.l3data-uc@/HOST
2015-10-03/08:09:06  ereport.cpu.generic-sparc.l2data-uc@/HOST
2015-10-03/08:09:06  ereport.cpu.generic-sparc.l2data-uc@/HOST
2015-10-03/08:09:06  ereport.cpu.generic-sparc.l2data-uc@/HOST
2015-10-03/08:09:06  ereport.cpu.generic-sparc.l3data-uc@/HOST
2015-10-03/08:09:06  ereport.cpu.generic-sparc.l3data-uc@/HOST
2015-10-03/08:09:11  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:11  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:11  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:12  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:12  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:12  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:12  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:12  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:12  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:12  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:12  ereport.cpu.generic-sparc.gchip-uc@/HOST
2015-10-03/08:09:13  ereport.cpu.generic-sparc.l2data-uc@/HOST
2015-10-03/08:09:13  ereport.cpu.generic-sparc.l2data-uc@/HOST
2015-10-03/08:09:13  ereport.cpu.generic-sparc.l2data-uc@/HOST

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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