Adaptec Raid Controller utility arcconf may report "Controller Status: Inaccessible" on Solaris X86. (Doc ID 2064238.1)

Last updated on NOVEMBER 10, 2016

Applies to:

Sun Fire X4250 Server - Version All Versions to Not Applicable [Release All Releases to N/A]
Oracle Solaris on x86-64 (64-bit)

Symptoms

The Adaptec Disk Controller SGXPCIESAS-R-INT-Z utility arcconf may report  "controller Status : Inaccessible" on Solaris x86.

For example:

 
  #/opt/StorMan/arcconf getconfig 1


  Controllers found: 1
  ----------------------------------------------------------------------
  Controller information
  ----------------------------------------------------------------------
    Controller Status                        : Inaccessible
  
  ----------------------------------------------------------------------
  Logical device information
  ----------------------------------------------------------------------
    No logical devices configured
  
  ----------------------------------------------------------------------
  Physical Device information
  ----------------------------------------------------------------------
  
  
  Command completed successfully.

 

/var/log/arcerror.txt:

Mon 31Oct2016 (tz=136920796)
06:17:58.781040000 arcconf: ArcAdapter.cpp: Line #: 1181
StorLib::getSystemConfig()
ArcSystem::buildChildren(Ret & retOUT)
ArcAdapter::buildChildren(Ret &retOUT)
*** Busy: !isFsaOpen() ***
Mon 31Oct2016 (tz=136920796)
06:25:55.207065000 arcconf: ArcAdapter.cpp: Line #: 1066
StorLib::getSystemConfig()
ArcSystem::buildChildren(Ret & retOUT)
ArcAdapter::ArcAdapter(FSA_ADAPTER_ENUM_INFO *, ...)
*** FSA API Error: FsaOpenAdapter2A() fsaStatus=473 ***

Changes

Sun Fire X4250 Server;

Oracle Solaris 10 1/13 s10x_u11wos_24a X86
Copyright (c) 1983, 2013, Oracle and/or its affiliates. All rights reserved.
Assembled 17 January 2013

# modinfo |grep aac
40 fffffffff78f0000 eea8 236 1 aac (AAC Driver 2.2.4)

#which arcconf
/opt/StorMan//arcconf

#pkginfo -l StorMan


PKGINST: StorMan
NAME: Sun StorageTek RAID Manager
CATEGORY: application
ARCH: i386
VERSION: 6.40 (17557)
BASEDIR: /
VENDOR: Sun
DESC: Sun StorageTek RAID Manager for Sun Solaris 10 (i386)
PSTAMP: Sat Nov 14 12:35:41 2009

INSTDATE: Aug 11 2014 05:49
STATUS: completely installed
FILES: 403 installed pathnames
11 directories
392 executables
45211 blocks used (approx)

 

Hardware Configuration;

PCIe Slot 0 == available

PCIe Slot 1 == PCI Express - Dual Ultra-320 SCSI Controller.

PCIe Slot 2 == available

PCIe Slot 3 == Adaptec RAID Controller SGXPCIESAS-R-INT-Z.

PCIe Slot 4 == available

PCIe Slot 5 == available

 

Cause

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