Auto-Backup Not Workign On 4250 SBC Based On The EMS (Doc ID 2066512.1)

Last updated on OCTOBER 15, 2015

Applies to:

Acme Packet 4500 - Version S-Cx6.3.x to S-Cx6.4.0 [Release S-Cx6.0]
Information in this document applies to any platform.

Symptoms

FYI – autobackup for SBC 4500 seems to be working, but 4250 not working

For Auto-Backup:

[Oracle] Just the normal backup-config command for Creating Backups, Listing Backups, Restoring Backups, Deleting Backups and Viewing Backup Configurations commands.
Also the Archives commands for logs.
[HP] There is no issue taking backup via CLI command

[Oracle] Please show me the auto-backup not working so I can see what you are referring to.
[HP] Auto backup triggered via EMS, there is no successful backup taken SBC 4250 . Please find the attached screenshot name autobackup1.png & autobackup2.png for reference.

[Oracle] Is this stopped working at the same date that the HDR issue?
[HP] Don’t know, only initiated auto backup via EMS few weeks back – found that it was not working

I have attached the screenshot from EMS as well as the sh running config and sh support info output with this ticket.

Cause

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