Oracle ZFS Storage Appliance: Platinum Support Check (Doc ID 2068328.1)

Last updated on AUGUST 28, 2017

Applies to:

Oracle ZFS Storage Appliance Racked System ZS5-4 - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage Appliance Racked System ZS4-4 - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Storage Appliance Racked System ZS5-2 - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Backup Appliance - Version All Versions to All Versions [Release All Releases]
Oracle ZFS Backup Appliance ZS5-2 - Version All Versions to All Versions [Release All Releases]
7000 Appliance OS (Fishworks)

Goal

 This document is designed to help and explain in detail how to resolve configuration issues identified by the ZFS Platinum Support Checks Workflow.

A "Certified Platinum Configuration” is a combination of the hardware systems, integrated software, operating system and programs as described here:

    http://www.oracle.com/us/support/library/certified-platinum-configs-1652888.pdf

 

To receive Platinum Services as provided by Oracle Support Services (“OSS”) and described in the “Platinum Services” section below, you must:

  1.   Have a Certified Platinum Configuration running the program releases unaltered
  2.   Be current on a technical support services contract for Software Update License & Support
  3.   Properly license all programs in the Certified Platinum Configuration
  4.   Enable continuous connection to the Certified Platinum Configuration
  5.   Acquire a gateway that meets the minimum gateway specifications
  6.   Permit Oracle to deploy its Virtual Private Network (“VPN”) on the gateway
  7.   Provide network access to deploy the gateway, VPN, and Oracle fault monitoring tools
  8.   Provide Oracle with administrative level privileges and access to the Certified Platinum Configuration

 

Solution

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