Mac OS X Users Unable to Login to Secure Global Desktop with Safari (Doc ID 2071439.1)

Last updated on MAY 05, 2017

Applies to:

Oracle Secure Global Desktop - Version 5.2 and later
Information in this document applies to any platform.

Symptoms

Secure Global Desktop (SGD) users may not be able to log into the SGD Workspace when connecting with Safari 9.0 running on Mac OS X 10.11 (El Capitan). The login hangs on the loading screen and never loads the SGD Workspace page.

Users that enable Java Console diagnostics may show the following type of  messages recorded at the time of login:

Missing Application-Name manifest attribute for:
https://sgd.domain.com/sgd/tcc/java/ttalwK-jps.jar
Oct 28, 2015 9:49:34 AM com.sco.tta.client.so.lwplugin.common.h a
WARNING: Helper error
java.io.IOException: Cannot run program "sh": error=1, Operation not
permitted
        at java.lang.ProcessBuilder.start(ProcessBuilder.java:1048)
        at java.lang.Runtime.exec(Runtime.java:620)
        at java.lang.Runtime.exec(Runtime.java:485)
        at com.sco.tta.client.so.lwplugin.a.g.H(Unknown Source)
        at com.sco.tta.client.so.lwplugin.a.g.run(Unknown Source)
        at
com.tarantella.tta.client.tcc.lwplugin.pluginK.TCCHelper.run(Unknown Source)
        at java.lang.Thread.run(Thread.java:745)
Caused by: java.io.IOException: error=1, Operation not permitted
        at java.lang.UNIXProcess.forkAndExec(Native Method)
        at java.lang.UNIXProcess.<init>(UNIXProcess.java:248)
        at java.lang.ProcessImpl.start(ProcessImpl.java:134)
        at java.lang.ProcessBuilder.start(ProcessBuilder.java:1029)
        ... 6 more

Oct 28, 2015 9:49:34 AM com.sco.tta.client.so.lwplugin.common.h a
WARNING: An error occured.  Terminating

  

 Note: Users unfamiliar with Java Console diagnostics may find instructions for enabling and using this component within the Java documentation, at: https://www.java.com/en/download/help/revocation_options.xml

  

Changes

  

Cause

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