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Some Chunks in the Call Media Details are Gray and Have no Voice Quality Values Attached (Doc ID 2072634.1)

Last updated on JUNE 20, 2018

Applies to:

Oracle Communications Session Monitor - Version 3.3.90 to 3.3.90 [Release 3.0]
Oracle Communications Session Monitor - Version 4.0 to 4.0 [Release 4.0]
Information in this document applies to any platform.

Goal

This document enumerates possible reasons why some chunks in the call Media Details to be rendered gray, with no Voice Quality values attached when viewed within Oracle Communications Session Monitor / Palladion.

Solution

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