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apid Error "probe proto rtp lost X frames" and rapid Error "ERROR [ZMQ_FORWARDER_000] " in the syslog/messages Files (Doc ID 2074657.1)

Last updated on JANUARY 23, 2018

Applies to:

Oracle Communications Session Monitor - Version 3.3.x and later
Information in this document applies to any platform.

Symptoms

The following message can be found in the /var/log/syslog* or /var/log/messages* file on the OCSM probe:

IMPORTANT: Note that the above rapid message will always cause the apid message as well, but not the other way around. This means that the apid log message can be there without the rapid message. With a version as of 3.3.90.2.0, if the apid error is there but the rapid error is not there, it would mean that the messages are lost internally in rapid. In that case adjusting the parameter in /etc/iptego/rat.local.conf (as explained below) will not help, but the parameter in /etc/iptego/rapid.local.conf should still help.

Cause

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