Applications freeze with areas not redrawn/repainted when using Oracle VirtualBox via VRDP or RDP (Doc ID 2075703.1)

Last updated on DECEMBER 28, 2015

Applies to:

Oracle VM VirtualBox - Version 4.2 to 4.2 [Release 4.0]
Oracle Virtual Desktop Infrastructure - Version 3.5 to 3.5.2 [Release 3.0]
Information in this document applies to any platform.

Symptoms

In a Oracle Virtual Desktop Infrastructure (VDI) configuration, Oracle VirtualBox is configured to provide Windows Desktops.  When accessing the desktops via vRDP or RDP, the desktops will freezing sometimes, with areas of the screen not redrawn or repainted.  When the desktop freezes, if a window is placed over the application window and then removed, graphics from the window placed over the application window remain.

The VBox log file contains messages containing the text "is out of range".

NOTE: Information on where to find the VBox.log can be found in document: How to Find the "vbox.log" File to Facilitate Troubleshooting Oracle VM VirtualBox <document 1342727.1>

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms