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How to Troubleshoot Sudden/Unexpected Spike/Increase/Drop in OCSM Graphs (Doc ID 2080443.1)

Last updated on OCTOBER 01, 2020

Applies to:

Oracle Communications Session Monitor - Version 3.3.x and later
Information in this document applies to any platform.

Purpose

This article contains a few tips on how to troubleshoot sudden spikes or drops in OCSM graphs

Troubleshooting Steps

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In this Document
Purpose
Troubleshooting Steps
 1. Check for network issues
 2. Service restarts
 Version 3.3 and below
 Version 3.4 and above
 3. Atop logs
 4. Probe Metrics
 5. Check for drops on the network interfaces on each probe (or ME+Probe)
 6. Number of calls ended because of session timeout
 7. For unexpected graph increases - find timed-out calls
 8. For unexpected graph increases - find missing correlation
 9. For unexpected graph increases - per-device approach
References

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