After Inserting Smart Card into Sun Ray Software 5.4.4 Client There is an Extended Delay Before Session Starts

(Doc ID 2083744.1)

Last updated on NOVEMBER 18, 2016

Applies to:

Sun Ray Software - Version SRS 5.4.4 to SRS 5.4.4 [Release 5.0]
Information in this document applies to any platform.

Symptoms

Users find that there is an extended delay after inserting their smart card (usually around 7 seconds) during the login process before they get their Sun Ray session.  Further investigation by the Sun Ray administrators finds that this delay happens typically when a large number of users (900+) are logging in to a single server around the same time.  In addition, the /var/opt/SUNWut/log/messages has a number of UNEXPECTED errors e.g

 

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms