SL150 - Tape Library Not Communicating With Backup Exec Software Using Cisco Server (Doc ID 2087558.1)

Last updated on MAY 18, 2017

Applies to:

StorageTek SL150 Modular Tape Library - Version All Versions and later
Information in this document applies to any platform.

The backup applications ( Netvault and Backup Exec ) run on a Windows host.
The drives are in an SL150 library derect-attached to the Windows host ( i.e., no ACSLS or LibStation library manager )
BackupExec2015 and NetVault 10.05

Symptoms

Web BUI showing all devices green without errors, from health log we see multiple library degraded messages.

Backup app sees library and drives and mounts a tape in a drive; immediately drive goes offline.
This happens for every mount on every drive.

From BackupExec:
Job started     : Monday, November 30, 2015 10:36:30 AMJob ended       : Monday, November 30, 2015 10:37:55 AMFinal error: 0xe000e005 - The job has reported multiple errors. See the job log for details.
Final error category: Backup Device ErrorsCompleted status: Failed

Cause

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