Eagle Release 44 :: DSM Card Is Not Coming Up RTDB Reload Required (Doc ID 2090015.1)

Last updated on FEBRUARY 23, 2017

Applies to:

Oracle Communications EAGLE (Hardware) - Version EAGLE 3x.x to EAGLE 44.x [Release EAGLE 3x.0 to EAGLE 44.0]
Oracle Communications EAGLE (Hardware) - Version EPAP 14.0 to EPAP 14.0 [Release EPAP 14.0]
Tekelec

Symptoms

On : EAGLE 44.0.4-64.34.24 version, Eagle 5 - STP (Hardware)

DSM Card is not coming up

ERROR
-----------------------
Rept-stat-mps shows RTDB reload required for all the DSM cards:
ALARM STATUS = ** 0451 RTDB reload is required

Also;
Rept-stat-sccp shows that the the DSM cards have:
SST=DB_DIFF


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. EAGLE Release 44 or below
2. EPAP Release 15 with feature: "EIR_BLK_EXPANSION_100K"
3. This EPAP feature works with Eagle Release 45 or above. As customer's Eagle release is 44; the feature did not work and once the EIR size increased above 50,000; it caused issues in RTDB which could not be loaded to the DSM

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, new MNP/EIR information cannot be updated to DSM cards.
If this condition remains for an extended period of time; DSM cards will have old RTDB information which will mean that subscribers with newly changed statuses will be unable to make successful calls.

Cause

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