Dialog Box Stating "Oracle Secure Global Desktop Client has stopped working" is Displayed When Logging in to Secure Global Desktop 5.2 From a Windows Client Device

(Doc ID 2094992.1)

Last updated on JANUARY 13, 2016

Applies to:

Oracle Secure Global Desktop - Version 5.2 to 5.2 [Release 5.0]
Information in this document applies to any platform.

Symptoms

The Secure Global Desktop (SGD) Client is installed on a supported Windows client as per:

http://docs.oracle.com/cd/E51728_01/E51730/html/user-client-install-intro.html

Frequently, users report that when launching the SGD client to login to SGD, it will fail and a dialog box stating:

Oracle Secure Global Desktop Client has stopped working

is displayed.

The dialog box is presented after the SGD Login dialog box and the users are unable to reach their Workspaces/Webtops.

If the SGD client logging is enable to All as per:

http://docs.oracle.com/cd/E51728_01/E51731/html/monitoring-logging.html#sgd-client-log

The client log will show an example of the following:

 

Cause

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