Dialog Box Stating "Oracle Secure Global Desktop Client has stopped working" is Displayed When Logging in to Secure Global Desktop 5.2 From a Windows Client Device

(Doc ID 2094992.1)

Last updated on JANUARY 13, 2016

Applies to:

Oracle Secure Global Desktop - Version 5.2 to 5.2 [Release 5.0]
Information in this document applies to any platform.


The Secure Global Desktop (SGD) Client is installed on a supported Windows client as per:


Frequently, users report that when launching the SGD client to login to SGD, it will fail and a dialog box stating:

Oracle Secure Global Desktop Client has stopped working

is displayed.

The dialog box is presented after the SGD Login dialog box and the users are unable to reach their Workspaces/Webtops.

If the SGD client logging is enable to All as per:


The client log will show an example of the following:



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