SL3000 - Defective HBT Card Causes All drives and Drive Power Supplies To Be Missing in SLConsole (Doc ID 2096470.1)

Last updated on SEPTEMBER 11, 2017

Applies to:

Sun StorageTek SL3000 Modular Library System - Version All Versions to All Versions [Release All Releases]
Information in this document applies to any platform.




When you say 'customer use lowest config for power supply' do you mean N+1? If so you need to say N+1 so there is no confusion.

Sorry for confuse. Customer use 2N config ( PDU1+PDU2) but they install wrong EM(Electronics Module) power supply to 23 and 24 ,The 2N config should 23 and 26. for drive power supply ,they only install to 6 and 7.only got power form PDU1.

Symptoms

All power supply related drive (power supply locations 4/5/6/7/8/9/10/11) are missing in SLC but we can see the LED of these power supplies are green and fans are working. We can see all drive trays have power but drives have no power.

HBT active LED not lit and CLI command status is OK.

The ceiling LED light on.

All LED of PUN card are normal and correct.

 

Changes

One drive tray power supply failure and all drive status changed to offline ,after reboot library ,the drive tray power supplies and drives are missing in SLConsole.

Cause

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