Acme Packet 6300 NIU (or TCU) does not power up
(Doc ID 2100618.1)
Last updated on APRIL 17, 2024
Applies to:
Acme Packet 6300 - Version S-Cz7.0.2 and laterInformation in this document applies to any platform.
Symptoms
This issue can be identified via several different means
Physical Indication
The blue H/S LED, which indicates whether the NIU (or TCU) is seated properly, is illuminated. This LED is located on the bottom right of the NIU (or TCU), and is visible from the rear of the chassis.
Diagnostic Test Failure
diag_fld > t*
testAdamaPciInventory---------------------------------------------------->FAILED
testAdamaPciInventory---------------------------------------------------->FAILED
Diagnostic Image Boot Log
Initializing Athena0 I2C Devices...
Initializing Phy Slot 0 Mux 0
Initializing Phy Slot 0 Mux 1
Error reading from smbus: -11
max6689: probe of 44-004d failed with error -12
Initializing Starbuck1 I2C Devices...
Initializing Phy Slot 1 Mux 0
pca954x 13-0074: probe failed
I2C Segment #13 PHY1 MUX0 failed to initialize
Initializing Phy Slot 1 Mux 1
pca954x 13-0075: probe failed
I2C Segment #13 PHY1 MUX1 failed to initialize
Initializing Phy Slot 1 Mux 2
pca954x 13-0076: probe failed
I2C Segment #13 PHY1 MUX2 failed to initialize
Initializing Phy Slot 1 Mux 3
pca954x 13-0077: probe failed
I2C Segment #13 PHY1 MUX3 failed to initialize
Error initializing starbuck1 I2C devices
Initializing Phy Slot 0 Mux 0
Initializing Phy Slot 0 Mux 1
Error reading from smbus: -11
max6689: probe of 44-004d failed with error -12
Initializing Starbuck1 I2C Devices...
Initializing Phy Slot 1 Mux 0
pca954x 13-0074: probe failed
I2C Segment #13 PHY1 MUX0 failed to initialize
Initializing Phy Slot 1 Mux 1
pca954x 13-0075: probe failed
I2C Segment #13 PHY1 MUX1 failed to initialize
Initializing Phy Slot 1 Mux 2
pca954x 13-0076: probe failed
I2C Segment #13 PHY1 MUX2 failed to initialize
Initializing Phy Slot 1 Mux 3
pca954x 13-0077: probe failed
I2C Segment #13 PHY1 MUX3 failed to initialize
Error initializing starbuck1 I2C devices
OS Boot Log
Booting... /boot/nnSCZ720m2.64.bz console=ttyS0,115200,n8 flags=0x00000000 hostname=SBC wancom=172.xxx.xx.xx:255.xxx.xxx.240:172.xx.xx.xxx: libata.force=1.5G crashkernel=128M quiet ip6wancom=%
Slot 0 phy card present but not ready. Check or correct latch insertion!
Slot 1 phy card present but not ready. Check or correct latch insertion!
Slot 2 phy card present but not ready. Check or correct latch insertion!
Slot 0 phy card present but not ready. Check or correct latch insertion!
Slot 1 phy card present but not ready. Check or correct latch insertion!
Slot 2 phy card present but not ready. Check or correct latch insertion!
Cause
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In this Document
Symptoms |
Physical Indication |
Diagnostic Test Failure |
Diagnostic Image Boot Log |
OS Boot Log |
Cause |
Solution |
References |