Acme Packet 6300 NIU (or TCU) does not power up

(Doc ID 2100618.1)

Last updated on JUNE 15, 2018

Applies to:

Acme Packet 6300 - Version S-Cz7.0.2 and later
Information in this document applies to any platform.

Symptoms

This issue can be identified via several different means

Physical Indication

The blue H/S LED, which indicates whether the NIU (or TCU) is seated properly, is illuminated.  This LED is located on the bottom right of the NIU (or TCU), and is visible from the rear of the chassis.

Diagnostic Test Failure

diag_fld > t*
testAdamaPciInventory---------------------------------------------------->FAILED

Diagnostic Image Boot Log

Initializing Athena0 I2C Devices...
Initializing Phy Slot 0 Mux 0
Initializing Phy Slot 0 Mux 1
Error reading from smbus: -11
max6689: probe of 44-004d failed with error -12
Initializing Starbuck1 I2C Devices...
Initializing Phy Slot 1 Mux 0
pca954x 13-0074: probe failed
I2C Segment #13 PHY1 MUX0 failed to initialize
Initializing Phy Slot 1 Mux 1
pca954x 13-0075: probe failed
I2C Segment #13 PHY1 MUX1 failed to initialize
Initializing Phy Slot 1 Mux 2
pca954x 13-0076: probe failed
I2C Segment #13 PHY1 MUX2 failed to initialize
Initializing Phy Slot 1 Mux 3
pca954x 13-0077: probe failed
I2C Segment #13 PHY1 MUX3 failed to initialize
Error initializing starbuck1 I2C devices

OS Boot Log

Booting... /boot/nnSCZ720m2.64.bz console=ttyS0,115200,n8 flags=0x00000000 hostname=WLKTXLB90N-N-AP-SBCP wancom=172.16.49.234:255.255.255.240:172.16.49.225: libata.force=1.5G crashkernel=128M quiet ip6wancom=%
Slot 0 phy card present but not ready. Check or correct latch insertion!
Slot 1 phy card present but not ready. Check or correct latch insertion!
Slot 2 phy card present but not ready. Check or correct latch insertion!

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms