Possible Various RTP/VQ Related Issues on Long Duration Calls (Doc ID 2109156.1)

Last updated on MARCH 03, 2016

Applies to:

Oracle Communications Session Monitor - Version 3.3.90 and later
Information in this document applies to any platform.

Symptoms

Multiple problems are seen on the long duration calls (note for point 3 below - the RTP recording is set for the particular user so call's RTP should get recorded):

1. The "Call Info / Media Details" display the 10 second chunks starting few hours after start of the call, the few hours in the beginning are missing. See the sample screenshot showing the call start time and then the timestamp around the first chunk:

Cause

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