How to clear AMBER LED on Exadata Compute nodes when Compute Node disks report offline but no fault detected by Raid controller (Doc ID 2111921.1)

Last updated on DECEMBER 02, 2016

Applies to:

Exadata Database Machine X2-2 Full Rack - Version All Versions and later
Exadata X3-2 Hardware - Version All Versions and later
Exadata X4-2 Hardware - Version All Versions and later
Exadata X5-2 Hardware - Version All Versions and later
Information in this document applies to any platform.
How to clear AMBER LED on Exadata Compute nodes when Compute Node disks report offline but no fault detected by Raid controller

Goal

All the disks in the database node have their service and OK2RM LED's turned on:

Issue reported: Amber LED in the ILOM.
=========================================================================================================
HDD0/SVC | ON ==================
HDD0/OK2RM | ON ==================
HDD1/SVC | ON ==================
HDD1/OK2RM | ON ==================
HDD2/SVC | ON ==================
HDD2/OK2RM | ON ==================
HDD3/SVC | ON ==================
HDD3/OK2RM | ON ==================
=========================================================================================================

However the raid controller reports all the disks are online:

Slot 00 Device 08 (HITACHI H109060SESUN600GA6901516BUEMHX ) status is: Online,
Slot 01 Device 09 (HITACHI H109060SESUN600GA6901516BURE4X ) status is: Online,
Slot 02 Device 11 (HITACHI H109060SESUN600GA6901516BUYJAX ) status is: Online,
Slot 03 Device 10 (HITACHI H109060SESUN600GA6901516BURE8X ) status is: Online,

 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms