While upgrading the SBC to version SCZ7.2.0 MR-4 GA (Build 370), media interface are going down and then upgrade is failing.

(Doc ID 2112038.1)

Last updated on MARCH 01, 2018

Applies to:

Acme Packet 4500 - Version S-Cz7.1.2 to S-Cz7.2.0 [Release S-Cz7.0]
Information in this document applies to any platform.

Symptoms

Customer trying to upgrade their SBC to version SCZ7.2.0 MR-4 GA (Build 370)and the upgrade is failing.

There were many alarms and we can see that M00 +M01 stayed down :

acme2> show health

Media Synchronized true
SIP Synchronized true
REC Synchronized disabled
MGCP Synchronized disabled
H248 Synchronized disabled
XSERV Synchronized true
Config Synchronized true
Collect Synchronized disabled
RADIUS CDR Synchronized disabled
Rotated CDRs Synchronized disabled
IPSEC Synchronized disabled
Iked Synchronized disabled

Redundancy Protocol Process (v3):
State Standby
Health 0
Lowest Local Address 169.254.x.y:zzzz
1 peer(s) on 2 socket(s):
acme1: v3, Active, health=100, max silence=1050
last received from 169.254.x.y on wancom2:0

 

Cause

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