SL500 - All Drives Are Going Down in Networker. Getting Read I/O Errors on All Drives After Tapes are Being Mounted

(Doc ID 2115268.1)

Last updated on JUNE 14, 2017

Applies to:

Sun StorageTek SL500 Modular Library System - Version All Versions and later
Information in this document applies to any platform.
SL500 Version: 1501 (7.22.00)

2016-03-02 15:37:33 Volumes with failures on multiple drives found in logs:
CD0098L3 - Drives: 0,2,1,9 , 0,4,4,9
Last message seen: 2016-03-02 09:38:56
CD2308L3 - Drives: 0,2,1,9 , 0,4,3,9
Last message seen: 2016-03-02 09:38:55
CD2344L3 - Drives: 0,2,1,9 , 0,4,2,9
Last message seen: 2016-03-02 09:40:36
CD2959L3 - Drives: 0,2,1,9 , 0,4,4,9
Last message seen: 2016-03-02 09:41:13
CD3477L3 - Drives: 0,2,1,9 , 0,4,2,9
Last message seen: 2016-03-02 09:41:50
CD4260L3 - Drives: 0,2,2,9 , 0,3,1,9
Last message seen: 2016-03-02 15:12:35
CD4903L3 - Drives: 0,2,1,9 , 0,4,3,9
Last message seen: 2016-03-02 09:41:12

2016-03-02 15:37:33 Volumes found in logs (count)
CD0098L3 (4)
CD1030L3 (3)
CD1542L3 (3)
CD2308L3 (4)
CD2344L3 (6)
CD2959L3 (4)
CD3477L3 (4)
CD4260L3 (5)
CD4903L3 (2)
CD5844L3 (3)
CD7301L3 (3)
CD7653L3 (5)

Symptoms

All drives are going down in Networker. Getting read I/O errors on all drives after tapes are being mounted.

Cause

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