500 Internal Server Error received When you choose to Update ISR Dashboard

(Doc ID 2117645.1)

Last updated on MAY 09, 2017

Applies to:

Oracle Communications Interactive Session Recorder - Version 5.1 to 5.1 [Release 5.0]
Information in this document applies to any platform.

Goal

Error Possible When Upgrading From Some Versions:


Dashboard application database configuration files imported during upgrades from versions before 5.1M4 may contain an improper driver setting. The improper driver setting leads to a "500 Server Error" message when navigating a web browser to the Dashboard URL and show stack traces in the Dashboard "production.log" file that look like the following:

 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms