SL3000 - Three HP LTO4 Tape Drives Malfunctioning With Message "Cartridge type not supported by drive" (Doc ID 2117906.1)

Last updated on JUNE 26, 2017

Applies to:

Sun StorageTek SL3000 Modular Library System - Version All Versions and later
Information in this document applies to any platform.

Symptoms


Sun StorageTek SL3000 / Three HP LTO4 tape drives malfunctioning --

Unable to clean two HP LTO4 tape drives

One drive is completely DOWN, all the backup jobs are failing

Changes

 The customer has used cleaning cartridges which they have taken from another OEM tape library. It worked on that tape library and they expected that it would work on this SL3000 tape library too.

Cause

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