What Log Files Are Required When Opening a Service Request for Oracle Linux Based OCSM Probe (Doc ID 2118696.1)

Last updated on MARCH 15, 2017

Applies to:

Oracle Communications Session Monitor - Version 3.3.90 to 3.3.90 [Release 3.0]
Information in this document applies to any platform.

Goal

Describe what log files are needed when opening a Service Request for Palladion/OCSM/EOM Oracle Linux (OL) based Probe. This is applicable only for version of OCOM 3.3.x.x.x, not version 3.4 - for that use the diagnostics tool.

The Mediation Engines (running always on Debian based system that is installed as a bundle with the OCSM applications) or the basic standalone OCSM Probes (installed as an ISO that includes a Debian Operating System and OCSM applications) offer a diagnostics functionality for gathering the logs (see Doc ID 1674673.1 for reference). The diagnostics (and the PSA page as a whole) are however not available in OL based Probe (where OCSM application is installed on top of the separately installed Oracle Linux based operating system). The aim of this article is to cover what logs/data should be gathered initially when reporting an issue for such Probe.

Solution

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